Q:Where at Logan do I meet my driver?
A: It depends upon your arrival terminal as follows:
Terminal A: Delta, SouthWest: Exit the building using the door closest South West's luggage carousel . Follow the crosswalk (which is painted on the ground) to the end. After crossing three roadways your car will be parked in the limo and sedan waiting area and your driver will be displaying a sign with your name on it.
Terminal B1: American, Air Canada, Spirit, Pen Please call 866 647 7600 after retrieving your luggage on the ground floor exit the terminal on the baggage claim level using door B102, cross over the road way and enter the garage. Your car will be waiting for you straight in front of you and your driver will be displaying a sign with your name on it
Terminal B2; Virgin America, American and United: Please call 866 647 7600. After retrieving your luggage go to door number B113 exit and cross over the roadway and into the garage and your car will be waiting for you in the area on either side of the ccroswalk that is in the garage; your driver will be displaying a sign with your name on it.
Terminals C: Jet Blue and Cape Air: Please call 866 647 7600 after retrieving your luggage either take the elevator in the center lobby or an escalator up one level to the departure level. Exit the terminal C through any door and proceed to the furthest island on which are "LIMOS ONLY" signs. Your waiting vehicle will be in this area waiting and your driver will be displaying a sign with your name on it.
Terminal E; All international flights where you have to go through customs in Boston; this includes: Aerlingus, Air France, Alitalia, American Int'l inbound, British Air, Emerites, Iberia, Icelandic, JAL, Jet Blue, KLM, Lufthanza, Northwest, Swiss,Turkish, United and Virgin Atlantic Airways and others: Exit the terminal using door number E104 (located to the left of the HUDSON NEWS STAND) and cross two roadways to the far sidewalk. Turn left and follow the side walk to the limo/sedan holding area which will be ahead of you and your waiting vehicle will be located here and your driver will be displaying a sign with your name on it.
Q: What is your service area?
A: This is only partial list of the our area includes Acton, Allston, Arlington, Ashland, Auburndale, Bedford, Belmont, Billerica, Boston, Boxboro, Braintree, Brookline, Burlington, Cambridge, Canton, Carlisle, Chestnut Hill, Concord, Dedham, Dover, Framingham, Franklin, Holliston, Hopkinton, Hudson, Jamaica Plain, Hudson, Lincoln, Marlborough, Medfield, Medford, Milford, Natick, Needham, Newton, Norfolk, Norwood, Northboro, Quincy, Roslindale, Sherborn, Somerville, Southborough, Sudbury, Waltham, Watertown, Walople, Wayland, Wellesley, Weston, West Roxbury, Westborough, and Westwood. We also serve the north and south shores as well as the south coast and Cape Ann. If you do not see a destination listed simply use our toll free number and call (866) 647 7600.
Q: What exactly do the rates cover?
A: Our rates are competitve and are all inclusive meaning that they include the drivers' gratuity and all tolls.
Q: What is SURGE Pricing?
A: It is a tactic used by some companies to arbitrarily raise prices without notice when they deem it necessary.
Q: Does Airport Coach Ltd employ this tactic?
A: Airport Coach Ltd has not ever used and does not plan to use such tactics.
Q: Are the rates based on a per passenger or per vehicle rate?
A: The rates published here are for up to four passengers. If there are more than four passengers please call for a competitive quote using a larger vehicle.
Q: How Many passengers can your larger vehicles accomodate?
A: Please take a look at our Fleet page to see which larger veicle fits your requirements. Competitive rates are available for trips where there will be four or more passengers.
Q: How does one mqke a reservation?
A: You can CALL OR TEXT our toll free number at (866) 647 7600. Your reservation will be taken between the hours of 6:30 AM and 9:30 PM eastern time. You can send an E-mail request or you can book your trip right through this web site 24/7/365. As it is now on-line reservations must be made at least 8 hours before pick up time. Reservations for the next morning should be made before 8:00 PM the night before. Also you can now get quotes on line.
Q: How long in advance should a reservation be made?
A: We always try to assist our clients with short notice reservations however reservations should be made at least 8 hours in advance.
Q: What credit cards are accepted?
A: We accept all major credit cards including Mastercard, Visa, Discover, and Amex.
Q: Can the driver meet his passenger at the baggage claim?
A: Massport will not allow our drivers to leave their vehicles. We can however, provide a greeter who is able to meet you at the baggage claim area for an additional cost of $35. Other options available to you are sky caps. Find a MassPort Information booth and request one or you can also ask the airline baggage claim attendant for assitance in finding one.
Q: What hapens if an arriving flight is early or late?
A: We do not need to be notified of flight time changes as we are tracking flights using the internet and are aware of changing arrival times. If a flight is cancelled however, we do need to be apprised of the new flight information. Simply call our toll free number 866 647 7600 and let us know the new flight information.
Q. What is the cancellation policy?
If you cancel your reservation 15 hours or more hours in advance of the pick up time there will be no charge. If you cancel your reservation with less than 15 hours and more then 6 hours the charge will be billed at 50% of the total price. If you cancel your reservation less than six hours you will be billed at 100% of the total charge. These charges do not apply if the airline or weather has affected your commercial flight schedule. It does not apply to private Jets flying into or out of the FBO Hanscom in Bedford.
Q. What are your operating hours?
We operate 24/7/365. The office is not open to take reservations on Thanksgiving and Christmas. We do have a skeleton chauffeur crew working, however. If you need to make a reservation you can do so ON-LINE or send an e-mail and we will book it after 6:00 AM on the days after the holidays.