We try to anticipate questions you might have about our service and provide the answers here. If you need additional info please send an email to firstname.lastname@example.org or simply call 866 647 7600.
Where at Logan, do I meet the driver ?
You can meet our driver as follows:
Terminal A: Delta, Alaska Air: Exit the building using the door closest luggage carousel #1. Follow the crosswalk (which is painted on the ground) to the end. After crossing three roadways your car will be parked in the limo and sedan waiting area and your driver will be displaying a sign with your name on it.
Terminal B1: US Air, Air Canada--Jazz, Spirit, Pen Mass Port regulations require that you call our number before exiting the building. Therefore, please call 866 647 7600 after retrieving your luggage on the ground floor exit the terminal on the baggage claim level using door B101, cross over the road way and enter the garage. Your car will be waiting for you straight in front of you and your driver will be displaying a sign with your name on it
Terminal B2; Virgin America, American and United: Mass Port regulations require that you call our number before exiting the building. Therefore please call 866 647 7600. After retrieving your luggage go door number B113 exit and cross over the roadway and into the garage and your car will be waiting for you in the area on either side of the ccroswalk that is in the garage; your driver will be displaying a sign with your name on it.
Terminals C: Jet Blue and Cape Air: Mass Port regulations require that you call our number before exiting the building as we can no longer wait for you at the curb. Therefore please call 866 647 7600 after retrieving your luggage either take the elevator in the center lobby or an escalator up one level or departure level. Exit the terminal C through any door and proceed to the furthest island on which are "LIMOS ONLY" signs. Your waiting vehicle will be in this area waiting for you and your driver will be displaying a sign with your name on it.
Terminal E; All international flights where you have to go through customs in Boston; this includes: Aerlingus, Air France, Alitalia, American Int'l inbound, British Air, Emerites, Iberia, Icelandic, JAL, Jet Blue, KLM, Lufthanza, Northwest, Swiss,Turkish, United and Virgin Atlantic Airways and others: Exit the terminal using door number E104 (located to the left of the HUDSON NEWS STAND and cross two roadways to the far sidewalk. Turn left and follow the side walk to the limo/sedan holding area which will be ahead of you and your waiting vehicle will be located here and your driver will be displaying a sign with your name on it.
What is your service area?
We serve the Boston metro west, area which includes Acton, Allston, Arlington, Ashland, Auburndale, Bedford, Belmont, Billerica, Boston, Boxboro, Braintree, Brookline, Burlington, Cambridge, Canton, Carlisle, Concord, Dedham, Dover, Framingham, Franklin, Holliston, Hopkinton, Hudson, Jamaica Plain, Hudson, Lincoln, Marlborough, Medfield, Medford, Milford, Natick, Needham, Newton, Norfolk, Northboro, Quincy, Roslindale, Sherborn, Somerville, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Weston, West Roxbury, Westborough, and Westwood. We also serve the north and south shores as well as the south coast areas. If you do not see your destination listed simply call our toll free number (866) 647-7600 for more info.
What exactly do your rates cover?
Our rates are competitve and are all inclusive meaning that they include the driver gratuity all tolls and a fuel surcharge except as noted below.
Does this rate cover all passengers?
The rates published here are for up to four passengers. If there are more than four passengers please call for a competitive quote.
How many passengers can your vans accomodate?
Our vans can accomodate from six passengers their luggage. Competitive rates are available for trips where there will be four or more passengers
How are reservations made?
Simply phone our toll free number 866) 647 7600 between the hours of 6:30 AM and 9:30 PM eastern time. (E-mail reservations need to be made 24 hours in advance. Reservations for the next morning should be made before 8:00 PM the night before.) You can now malke your reservations on line or get a quote.
How long in advance should I make a reservation?
We always try to assist our clients with short notice reservations however reservations should be made at least 6 hours in advance.
Which credit cards are accepted?
We accept all major credit cards including Mastercard, Visa, Discover, and Amex
Can the driver meet me at the baggage claim area?
Massport will not allow our drivers to leave their vehicles. We can however, provide a greeter who is able to meet you at the baggage claim area for an additional cost of $35. Other options available to you are sky caps. Find an information booth and request one or you can ask the airline baggage claim attendant for assitance.
What happens when a flight is early or late?
We do not need to be notified of flight time changes as we are tracking flights using the internet and are aware of changing arrival times. If a flight is cancelled however, we do need to be apprised of the new flight information. Simply call our toll free number (866) 647 7600 and let us know the new flight information.
What is your cancellation policy?
If you cancel your reservation 15 hours or more hours in advance of the pick up time there will be no charge. If you cancel your reservation with less than 15 hours and more then 6 hours the charge will be billed at 50% of the total price. If you cancel your reservation less than six hours you will be billed at 100% of the total charge. These charges do not apply if the airline or weather has affected your flight schedule.